Shipping and Refunds Policy
Shipping Policy
All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.
- UK Delivery: 5–7 Business Days
- Europe Delivery: 7–9 Business Days
- International Delivery: 7–12 Business Days
| Shipping Option | Estimated Time |
|---|---|
| UK Standard Delivery | 5–7 Business Days |
| Europe Delivery | 7–9 Business Days |
| Worldwide Delivery | 7–12 Business Days |
NOTE: Delivery times are estimates and may vary depending on customs, carriers and public holidays.
Returns & Refunds Policy
Shop with confidence. If something isn’t right, we’re here to help.
14-Day Returns
You may request a return within 14 days of receiving your order.
Return Conditions
Items must be unworn, unused, unwashed and returned with original tags attached.
Refund Process
Approved refunds are issued to the original payment method within 5–10 business days.
Exchanges
Need another size? Contact our support team and we’ll help with the exchange process.
Your Right to Cancel
Under UK consumer regulations, you have the right to cancel your order within 14 days of receiving your item and return it for a refund, provided the item is returned in its original condition.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly. In these cases, Malphy will provide further return instructions.
Non-Returnable Items
For hygiene and safety reasons, worn, washed, damaged, or personalised items cannot be returned unless faulty.
Return Address
Return instructions and the return address will be provided by our support team after your return request has been approved.
Need help?
Contact us at support@malphy.co.uk — Response time: 24–48 business hours.
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