Privacy Policy

Last Updated: 17 June 2026

At Malphy, we are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Telephone number

  • Account information (if applicable)

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Customer support communications

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking technologies

Please note that Malphy does not store your full payment card details. Payment information is processed securely through trusted third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Provide customer support

  • Process returns and refunds

  • Communicate order updates

  • Improve our website and customer experience

  • Detect and prevent fraud

  • Comply with legal obligations

We will only use your personal information where we have a lawful basis to do so.

3. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Email communication services

  • Analytics providers

All third-party providers are required to handle your information securely and in accordance with applicable data protection laws.

We may also disclose information when required by law or regulatory authorities.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss or theft

  • Disclosure

  • Alteration

  • Misuse

While no online transmission can be guaranteed to be completely secure, we take commercially reasonable steps to safeguard your data.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Meet legal, tax and accounting requirements

  • Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing of your data

  • Object to certain processing activities

  • Request a copy of your data (data portability)

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided below.

7. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality, security and user experience.

How We Use Cookies

We use cookies to:

  • Maintain website functionality

  • Remember user preferences

  • Improve website performance

  • Analyse website traffic

  • Enhance security

  • Support marketing and advertising activities

Types of Cookies We May Use

Essential Cookies

Required for the website to function properly.

Performance & Analytics Cookies

Help us understand how visitors interact with our website.

Functionality Cookies

Remember preferences and improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings.

Please note that disabling certain cookies may affect website functionality and your shopping experience.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or policies of external websites. We encourage you to review their privacy policies before providing personal information.

9. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we take appropriate measures to ensure your data receives an adequate level of protection consistent with applicable data protection laws.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Malphy

Email: support@malphy.co.uk

We aim to respond to privacy-related requests within a reasonable timeframe.

11. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality.

Any updates will be published on this page with a revised "Last Updated" date.

By continuing to use our website, you acknowledge and accept the practices described in this Privacy Policy.